Inovawe Technology Pty Ltd (ABN 13 634 666 452), trading as ZeroSub ("ZeroSub", "we", "us" or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit https://zerosub.co, contact us, or engage our services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What this policy covers
This policy applies to people who visit our website, make an enquiry, request a quote, subscribe to updates, or engage us to build or support software. It does not cover third-party websites we link to.
Where we build or operate software on behalf of a client, we may handle personal information that belongs to that client's own customers. In those cases we act on the client's instructions, and the client's privacy policy governs that information. This policy covers information we collect for our own purposes.
2. The personal information we collect
Depending on how you interact with us, we may collect:
- Contact details — your name, email address, phone number, business name and role, when you submit a form, book a call, subscribe, or email us.
- Information you provide in our tools — details you enter into our enquiry forms or our SaaS cost calculator.
- Usage and device data — collected automatically when you visit our site, such as your IP address, browser and device type, pages viewed, time on site and referring URLs, via cookies and analytics.
- Engagement and project information — where you engage us, the information we need to scope, deliver and support your project, including correspondence and account details.
We do not generally collect sensitive information (such as health, racial or biometric data). If we ever need to, we will ask for your consent first.
3. How we collect your information
- Directly from you — through forms, email, phone calls, meetings and contracts.
- Automatically — through cookies, analytics and server logs when you use our site.
- From third parties — such as referral sources, where you would reasonably expect us to.
4. Why we collect and use your information
We use personal information to:
- respond to your enquiries and provide quotes;
- scope, deliver, support and improve our services;
- operate, maintain, secure and improve our website;
- send you updates or marketing you have opted into (you can opt out at any time);
- meet our legal, tax and accounting obligations.
5. Cookies and analytics
We use cookies and similar technologies to run the site, remember your preferences and measure how the site is used. We use Google Analytics to understand traffic and improve our content. Google Analytics may set cookies and collect usage data such as your IP address, device information and the pages you view.
You can control or disable cookies through your browser settings, though some parts of the site may not work as intended without them.
6. Who we share your information with
We may disclose personal information to:
- Service providers who help us operate, such as website hosting, email and analytics providers;
- Professional advisers, such as our lawyers and accountants;
- Authorities or regulators, where required or authorised by law.
We require our service providers to protect your information and to use it only for the services they provide to us. We do not sell your personal information.
7. Overseas disclosure
We host our website and store data primarily in Australia (Sydney). However, some of the service providers we rely on may process or store information overseas. In particular, we use Google Analytics, which may process data on Google's servers outside Australia, including in the United States. Where we disclose information overseas, we take reasonable steps to ensure it is handled in a way consistent with the Australian Privacy Principles.
8. How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include encryption of data in transit (TLS), access controls, and the use of reputable, Australian-hosted infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
If a data breach occurs that is likely to result in serious harm, we will respond in line with the Notifiable Data Breaches scheme under the Privacy Act.
9. How long we keep your information
We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law (for example, tax and contract records). When it is no longer needed, we securely delete or de-identify it.
10. Your rights and choices
You can ask us to:
- give you access to the personal information we hold about you (APP 12);
- correct information that is inaccurate, out of date or incomplete (APP 13).
To make any request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
11. Marketing communications
We only send marketing where we are permitted to, and every marketing email includes an easy way to unsubscribe, consistent with the Spam Act 2003 (Cth). You can opt out of marketing at any time without affecting the services we provide.
12. Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
13. Children's privacy
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have, please contact us and we will delete it.
14. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version, with its "last updated" date, will always be available on this page. Significant changes will be made clear where appropriate.
15. Contact us and complaints
For any questions, requests or complaints about your privacy:
- Email: ryans@zerosub.co
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.